Our principles
Our 5 NOs
We believe that what we don’t do defines us just as strongly as what we do.
Five commitments to therapists and their patients - boundaries we deliberately do not cross.
We don’t diagnose
Therapy Support does not make diagnoses. Our platform is a tool that supports documentation and work organisation - not a diagnostic system. Diagnosis always remains the domain of a qualified professional.
No feature of our system suggests, proposes or generates a clinical diagnosis. Transcripts and notes are supporting material - the final judgement belongs to the therapist alone.
We don’t decide on treatment
Clinical decisions are and always will be the therapist’s domain. Our AI does not suggest interventions, does not recommend therapeutic techniques and does not influence the course of treatment.
Our AI documents and structures - it does not advise. The therapy plan, the choice of interventions and the assessment of progress are the sole responsibility of the treating therapist.
We don’t replace the therapist
Technology will not replace the therapeutic relationship. Our aim is to free the therapist from administrative work so that they can give more time and energy to the patient.
We believe empathy, clinical intuition and the therapeutic relationship are irreplaceable. AI can assist, but it will never take the place of a human being in the therapeutic process.
We don’t monetise data
Your patients’ clinical data is not a commodity. We do not sell it, share it or use it for commercial purposes or to train AI models.
Our business model rests on a subscription for the service, not on data. Your data belongs to you — you have full control over exporting and deleting it.
We don’t manipulate engagement
We use no dark patterns, no gamification and no addictive mechanics. Our platform is a professional work tool, not a scrolling app.
No push notifications, no streak counter, no artificial urgency. You use the platform when you need it - on your own terms.
The values that define us
Every product decision starts with a question: does this breach any of our 5 NOs?
That is why you will never see dark patterns, aggressive notifications or “AI giving therapy advice” from us.