🧠 Customer Success Manager
B2B, full-time • 8,000 – 10,000 PLN net/month • Remote / Warsaw
Therapy Support is a Polish SaaS platform for CBT psychotherapists — we automate session documentation, generate clinical notes, and support practice management. We are a small, agile team (CEO, CTO, expert psychotherapist) with a real product and first paying clients.
We are looking for someone who will become the face of Therapy Support for our clients — therapists who need someone to listen, onboard them, and ensure the platform truly works for them.
What will you do?
- ▸ Run 1:1 onboarding sessions with new therapists (Zoom, screen share)
- ▸ Be the first point of contact for clients — answer questions, solve problems
- ▸ Validate reports — distinguish bugs from user errors, create precise dev tickets
- ▸ Test new features before release from a therapist's perspective
- ▸ Write about your client experiences — posts, case studies, LinkedIn
- ▸ Build the platform's knowledge base and FAQ
- ▸ Monitor client activity and identify churn risk
Who are we looking for?
- ▸ Someone who enjoys talking to people and has natural patience
- ▸ Someone who likes writing about their work — LinkedIn, notes, posts
- ▸ Experience in customer service, CSM, or SaaS (seniority not required)
- ▸ Curiosity about psychotherapy / mental health — a plus
- ▸ Ability to describe technical problems in simple language
🤖 Working in an AI-first environment — our biggest benefit
We are a company where AI is not an add-on — it's the default way of working.
- ✦ Everyone on the team gets Claude Pro paid by the company from day one
- ✦ Every process — from onboarding to documentation to communication — is designed with AI
- ✦ No time wasted on routine tasks — AI prepares drafts, summaries, tickets, emails
- ✦ Your client meetings are recorded and transcribed — AI takes notes for you
- ✦ We teach you how to really work with AI (not just "use ChatGPT") — we invest in AI fluency for every team member
- ✦ You work on a product built on AI — you understand the client from the inside
At Therapy Support, the only thing AI can't replace is the relationship with the client. And that's exactly why we're looking for you.
What do we offer?
- ✅ 8,000 – 10,000 PLN net / B2B
- ✅ Claude Pro paid by the company
- ✅ Full access to our AI tool stack
- ✅ Remote-first, flexible hours
- ✅ Real impact on the product — your feedback goes straight to the team
- ✅ Equity opportunity for those who stay with us long-term
Com aplicar?
Envia'ns:
- Un vídeo curt (1-2 min) — explica'ns qui ets i per què t'interessa aquesta posició
- Un enllaç al teu LinkedIn o qualsevol cosa que mostri com escrius / crees